Advantage Office Suites Top 4 Customer Service Tips

Customer Service

When have you received really great customer service? Chances are that it didn’t take you too long to come up with two or three instances where you were pleasantly surprised by how well you were treated by a business. Maybe you spread the word about your positive experience, and you’ll probably take your business there again. When talking about customer service, Walt Disney said it well when he instructed, “Do what you do so well they will want to see it again, and bring their friends.”

So how does the customer experience you provide to your customers rank? You’re probably doing a pretty decent job of making your customers happy, but are you really doing all you can? Just in case you haven’t taken your own customer service inventory lately, we have some tips on how to spruce up your customer interactions, and to make sure that you’re the ones your customers will be recommending to their friends.

1. Make it easy.

If you really want to know what your customers think of your business, ask ‘em. Be sure to provide easy opportunities for your clients to weigh in on their experience with you. Aside from the obvious benefit of those great reviews serving as glowing advertisement, your clients will feel more comfortable with investing in your business if they feel like you’re listening to them. Find some great tips on creating customer surveys here:

2. Use your size to your advantage.

Sure, you’re not a corporate giant at the moment, but that could be a great thing. The fact that you’re a small business means that your customers can get prompt returned calls, super-speedy email replies, and one-on-one time with the business owner. In fact, customers tend to love meeting business owners in person to get a feel for how the business is run. Our Scottsdale office space for rent provide ideal places for customer meet-and-greets, product showcasing, and customer events. 

3. Understand the value of a retained customer.

Here are a few facts that will either delight or terrify you: 

  • It can cost seven times more to gain a new customer than to retain a current one
  • 71% of customers report ending a relationship with a company due to poor customer service
  • The global value of a lost customer is $243 billion

Given this, be sure to spend a significant amount of energy on making sure your current customers feel appreciated. Whether this happens through acknowledgement of purchase anniversaries, surprising customers with an unexpected perk, or simply staying in touch with them, showing your customers that you’re faithful to them will help them to stay faithful to you.

4. Are your employees like-minded?

Make sure your employees have stellar customer interaction skills. Are they excited about your product? Do they enjoy treating customers well? As a face of your business, it’s crucial that those who work for you really want to be doing so. In turn, you can aim to treat your employees the way you’d like them to treat your customers. Respond positively and promptly, be clear and concise, follow through with promises, and be attentive. Our Phoenix offices for rent make for a spacious, luxurious, and creativity-inspiring environment in which to meet, train, and create.

You’ll rarely regret the resources spent to retain valuable clients, but you’ll sorely regret not having done enough to keep them. Our ideas can help you take your customer service ratings higher than you thought possible. Contact Advantage Office Suites today at 480-305-2000


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Scottsdale AZ

17470 N Pacesetter Way
Scottsdale, AZ 85255
Phone: 480-305-2000

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